Directness in Good‐News and Neutral Messages Indirectness in Bad‐News Messages
2524 WordsApr 20th, 201311 Pages
Master of Business Administration (Evening)
Directness in Good‐News and Neutral Messages Indirectness in Bad‐News Messages (Chapter 6 & 7)
Submitted to: Course: Course Code:
Ms. Farhana Zaman Managerial Communication EC‐701
firstname.lastname@example.org Batch: Evening MBA‐03
Submitted by: Roll No:
Muhammad Ziaul Hoque email@example.com EV 13030 39 Registration No: 100 303 130 039 09 March 2013
Chapter 6: Directness in Good News & Neutral Messages Critical Thinking Exercises: 02, Page 144 1. Since this is a formal letter sending to outside of the organization, format was not followed. Particularly writer’s address, date, inside address,…show more content…
Sincerely, Zia Hoque Zia Hoque Chapter 7: Indirectness in Bad‐News Messages Critical Thinking Exercises: 01, Page 188 1. The word “Dear” should be used in salutation. This is a very common courtesy widely used in even emails. 2. Since the message is a refused request, general indirect plan should follow. 3. The message should begin with a strategic buffer. 4. Acknowledge any preceding messages and then develop the strategy to show some convincing reasons for declining request. 5. The refusal should be stated only after making the reader prepared for it. Even the message is not long enough. 6. Within indirect message the tone must be positive and neutral. 7. Message should maintain the challenge of goodwill. Critical Thinking Exercises: 02, Page 188 1. The word “Dear” should be used in salutation. This is a very common courtesy widely used in even emails. 2. Since the message is a refused request, general indirect plan should follow. 3. The message should begin with a strategic buffer. Need to show some convincing reasons for declining request. 4. The refusal should be stated only after making the reader prepared for it. Whether the sender refused to refund the price at very early stage.
Critical Thinking Problems: 3, Page 189 Zia Hoque Chairman Data Management Inc. 5 Phoenix Road, Dhaka 1000 March 09, 2013 Ms. Claudine Kennedy President of Concerned Citizens Subject:
Indirectness strategies and markers have been identified in written discourse in many languages, including English. However, in Anglo-American academic writing, explicit points and direct support are expected. In the view of specialists and ESL instructors alike, indirectness seems to characterize the writing of students raised in Confucian, Taoist, and Buddhist societies. The reasons that non-native speaker (NNS) second language writing appears vague and indirect may lie in the specific and contextual uses of indirectness devices in English writing rather than in the fact that they are used. This study, based on corpus analysis, compares specific indirectness devices employed in native speaker (NS) and NNS student essays and focuses on NS and NNS uses of twenty-one rhetorical, lexical, referential (deictic), and syntactic indirectness devices. The results of the study indicate that speakers of Chinese, Korean, Japanese, and Indonesian utilized rhetorical questions and tags, disclaimers and denials, vagueness and ambiguity, repetition, several types of hedges, ambiguous pronouns, and the passive voice in greater frequencies than NSs did. However, NSs and NNSs did not differ significantly in their use of other types of indirectness devices and markers, such as point of view distancing, downtoners, diminutives, discourse particles, and understatements, as well as nominalization and conditional tenses.